FAQ Support

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Here are some of our FAQ's from Organizations. FAQ's from Artists are displayed lower on this page.

Click here to expand contentClick here to collapse content   What is the purpose of ArtsApp?
     Our purpose is to connect arts education and technology. As an admissions tool, ArtsApp replaces the physical shipping, archiving, and forwarding associated with artists sending work samples to arts organizations. We work with organizations needing audio, video, images and/or documents from artists.
Click here to expand contentClick here to collapse content   What are the User Roles in ArtsApp?
1. Org Manager - The central figure in handling media for an organization. The Org Manager sets review dates, adds Reviewers, and tells Artists what materials to prepare.

2. Reviewer - Appointed by Org Managers to review Artist portfolios.

3. Artist - Artists upload work samples and submit portfolios to organizations.

Click here to expand contentClick here to collapse content   What is the entire Application and Review Process?
1. We work with you to setup your programs, and customize the look and feel of your ArtsApp portal.
2. Link your ArtsApp portal to your main website, where submission requirements are listed.
3. Artists come to your ArtsApp portal, fill out an application form and upload materials for your review..

4. Artists are assigned to Reviewers by the Org Manager.
5. Reviewers login and adjudicate, and finalize their reviews upon completion.

6. Org Managers see results and organize applicants into Invited and Not Invited categories.
7. Artists are notified of acceptance status outside of ArtsApp.
Click here to expand contentClick here to collapse content   Is there a minimum amount of time to subscribe?
     There is no minimum, only pay for what you're going to use. If your submission and review cycle is January - April, only pay for four months of use.
Click here to expand contentClick here to collapse content   Will Artists resist the online submission fee?
     Our experience is that the $10 submission fee is a reasonable amount for artists to pay to submit materials online instead of spending money on physical shipping, handling and tracking.

      Any portion of this fee can also be absorbed by your organization.
Click here to expand contentClick here to collapse content   How will Artists know what to upload, and their deadlines?
     When an artist chooses a Discipline, she is shown instructions for that discipline. These instructions are input by the Org Manager when setting up your ArtsApp portal.
Click here to expand contentClick here to collapse content   How will Reviewers know what to do?
      When a Reviewer is appointed, he is sent an email containing the portal URL, login information, and a notification of appointment. Upon login, he simply chooses which discipline to review, then is shown his list of artists to review. 
Click here to expand contentClick here to collapse content   What are Divisions and Disciplines?
     A Division is a group of Disciplines. Each organization may have different Divisions to better organize the specific programs (Disciplines) for which an artist applies. Example Divisions include Undergraduate, Advanced String Quartet, and Pre-College.

     A Discipline is the most specific program for which an artist applies. Example disciplines include Saxophone, Double Bass, and Modern Dance.

     When put together, Divisions and Disciplines give Artists and Org Managers a better view of available programs at an organization. (Undergraduate - Architecture, Advanced String Quartet - Cello, Pre-College - Modern Dance).

Click here to expand contentClick here to collapse content   Can I add my own fees through ArtsApp?
     Yes, just let us know when we show you your trial account.
Click here to expand contentClick here to collapse content   Can I change the Appearance of my portal?
     Each portal can be customized with your logo, backround, custom welcome message and splash image. Just give us with your logo and tell us your desired background color and we'll do the rest.
Click here to expand contentClick here to collapse content   What is a good timeline before using ArtsApp? Can I try it out?
     We recommend allowing ample time for you to play around in a test portal, so a timeline can be as little as a week. We can set you up with a free test account in as few as two days. Just email us at Admin@ArtsApp, and we’ll personally introduce you to your online portal.     

Below are listed our FAQ's from Artists using ArtsApp.

Click here to expand contentClick here to collapse content   Do Artists have to pay to setup an account?
     No, setting up an Artist account is free. Just pay when you submit materials to an organization.
Click here to expand contentClick here to collapse content   Can I use the same login information across all of ArtsApp?
     Yes, your same username/password combination will work across all portals and here on our main site. Once you have registered through our main site or through a portal, your login credentials will work across the entire artsapp.com domain.
Click here to expand contentClick here to collapse content   How can Artists keep track of previous submissions?
     On your Artist Dashboard you can see a listing of Applications in Progress, and Previously Submitted Applications.
Click here to expand contentClick here to collapse content   What file formats can be uploaded?
We accept the following formats:
 
Audio: .Mp3
Video: .Asf, .Avi, .Flv, .Mov, .M4v, .Mp4, .Mpg, .Mvb, .Swf, .Rm, .Wmv
Images: .Bmp, .Gif, .Jpg, .JPEG, .Png, .Tiff
Documents: .Doc, .Pdf, .Xls
Click here to expand contentClick here to collapse content   What are format upload recommendations?
Audio: We recommend uploading music mp3’s at 320 kbps. You can change the settings of your music files through iTunes.

Video: We recommend uploading video as a .mov, .avi, .flv, or .wmv file. Once your video is uploaded we convert an save as a flash video within ArtsApp. The only restriction is that each movie is under 3 GB upon upload.

Images: We recommend uploading images at 72dpi, no larger than 1200 x 1000 pixels. These are the standards used by many visual arts organizations.

Documents: .Doc, .Pdf, .Xls. Please do not upload .Docx because many administrators do not have the latest Microsoft Office (2007)
Click here to expand contentClick here to collapse content   Why do some Opportunities cost more than others?
     The default cost to submit a portfolio to one organization is 10 credits. Each Organization can choose to subsidize any part of this 10-credit fee, or add additional fees.
Click here to expand contentClick here to collapse content   How will organizations contact me once I submit my portfolio?
     Each organization can access your contact information and will contact you outside of the ArtsApp system. You cannot make changes to submitted applications, and will not hear back from organizations through ArtsApp. 
Click here to expand contentClick here to collapse content   How can I find or submit new Submission Opportunities?
     If you browse our Opportunities page, you can find opportunities submitted to us by artists and organizations. You can also email us with a new posting if you like. You do not have to use ArtsApp in order to post on our opportunities page.
Click here to expand contentClick here to collapse content   Are there discounts for multiple submissions?
     Artists will receive a discount by purchasing many credits simultaneously. The following payment schedule from our Costs page specifies the discounts for purchasing multiple credits.
 
ArtsApp Purchase Credits Discount
Click here to expand contentClick here to collapse content   How can I give ArtsApp staff feedback?
     Drop us a line at Admin@artsapp.com. We'll be in touch.
Click here to expand contentClick here to collapse content   What else can I do on this site?
     Explore our Opportunities area to find submission opportunities, see our Discussion Forum to talk about topics in the arts, and find news/interviews on our Blog.
Click here to expand contentClick here to collapse content   In what language is ArtsApp developed?
     ArtsApp is developed in the DotNetNuke platform. DotNetNuke is the leading open source web content management system (CMS) and application development framework for Microsoft ASP.NET.
More questions? 
We'd love to hear from you.

Send Us a Note
Email: Admin@artsapp.com
Phone: 608.213.7966